Quality Assistant. – Full Time Position

Key Responsibilities:

• Maintain and develop the QMS system in line with legislative requirements & customer standards.
• Maintenance of Supplier Approval Process, including ensuring all supporting data is up to date
• Document Control of the Food Safety Management system.
• Assist during third party and customer audits.
• Ensure non-conformances are recorded, root cause analysis and acted upon promptly
• Maintenance of raw material finished product specifications.
• Complete Customer Questionnaires
• Liaison with customers in relation to queries, customer complaints root cause analysis and close out reports
• Liaise with Customers, Production & Administration with regard to Quality issues in the plant.
• Internal Audits at defined intervals. Actively work to improve GMP’s & working practices
• Ensure all personnel are appropriate trained and competency assessed
• Documentation of the Training Plan and ensuring completion
• Co-ordinate the sampling and testing of raw materials, finished goods & environmental testing as required, including dispatch to the external labs.
• Manage the results generated in these labs
• Drive Quality improvements and support the ongoing development of the Quality Culture
• Participate in improvement projects as required
• Understand and apply all legal, regulatory & food safety requirements to the business.
• Ensure all production documentation is completed correctly. 
• Ensuring that full traceability exists on all products. 

Key Requirements

• Third level qualification or Industry experience in the Food or Bakery Sector
• Knowledge of HACCP
• Good working knowledge of GMP best practices & management of quality systems.
• Experience operating within, and delivering on, the highest quality standards in the manufacturing sector.
• Good interpersonal skills.
• Must be able to work well as part of a team but to also use own initiative.

Please send in your CV to the HR Department at Clover Hill Food Ingredients Ltd or alternatively email to hr@cloverhill.ie. 

Multi Drop Delivery Driver – Full Time Position

Clover Hill Food Ingredients are looking for a licensed Rigid Truck Driver who will be responsible for the safe and timely delivery of goods and other articles of trade to our customers. We are looking for a hardworking and experienced person to join a dynamic and hardworking team in our warehouse in Dublin.  A Privately-owned family business Clover Hill operate out of two warehouses and maintain a fleet of six trucks which distribute products all over 32 counties of Ireland. You will be tasked with driving and maintaining trucks that will be assigned to you, as well as working closely with our team of dispatchers in order to plan routes and track deliveries.

Truck Driver Responsibilities:

• Drive long distances to deliver goods to customers.
• Perform Multi drop Chill & Ambient  deliveries.
• Load and unload cargo.
• Record cargo deliveries.
• Refuel and ensure the vehicle is washed weekly.
• Report road incidents to the dispatcher.
• Follow traffic laws.
• Inspect trucks and record issues on App.
• Follow accident procedures.
• Keep an activities log and log hours.
• Report mechanical problems to maintenance personnel.
• Plan routes using GPS system.
• Get goods to the client on time.
• Maintain a positive attitude with customers.
• Keep commercial driver license up to date.

Skills and Qualifications:

• Class  C driver license .
• CPC Licence.
• Current Tachograph card.
• 1 Years driving experience.
• Must have clean driving record.

Your Profile 

• Excellent collaboration skills along with the ability to work independently. 
• Have a good level of English.
• A flexible /adaptable can-do attitude in their roles.
• Accuracy and attention to detail . 
• A sense of pride in a job well done. 
• Good Communication Skills.
• Be willing to work part of a team.
• Self-motivated and ambitious.
• Punctual and reliable.
• Must be over 25 Years of age

What you can expect 

• Rate of pay negotiable.
• 20 days holiday per annum 
• Company pension after 6 months  
• Brilliant opportunities to take on more responsibility and long-term career prospects.

Please send in your CV to the HR Department at Clover Hill Food Ingredients Ltd or alternatively email to hr@cloverhill.ie. 

Full-Time / Part-Time Customer Service Administrator

Responsibilities include the following:

• Daily order processing & reporting, accurate data entry for incoming orders, liaise with customers to secure orders, process the orders and ensure all documentation is correctly processed by the system
• Answer & make a high volume of calls while meeting order deadlines
• Actively persuade customers to participate in online ordering
• Assist with sales campaigns and ad hoc selling activities such as clearance list deals as required
• Follow procedures in relation to reporting/tracking activity
• Follow established processes for credit card payments when required and also ensure online cash customers complete transactions through to payment, processing credit card payments, refunds and daily reconciliation
• Liaise with other departments/managers to ensure the service matches the requirements of the business in terms of service cost and quality standards
• Work independently and as part of a team, achieving both your own and team KPI’s
• Perform all duties in an efficient, professional, and courteous manner always
• Develop customer relationships that help the smooth and efficient management of calls and order capture
• Process goods returned
• Retrieve Proof of Delivery (POD) documentation and provide to customers as required
• Investigate and validate credit notes

Candidate Profile 

• Excellent communication skills, both verbal and written.
• Strong problem-solving skills
• Personal organisation with good attention to detail in a fast-paced environment.
• Proficiency in MS Office and SAGE.
• Initiative and a can-do attitude.
• (Ideally) Experience of office administration. Exposure to order processing and supply chain would also be an asset.
• A natural drive to follow tasks through to completion

Please send in your CV to the HR Department at Clover Hill Food Ingredients Ltd or alternatively email to hr@cloverhill.ie. 

Clover Hill Business Unit Leader

Duties include:

• Manage existing customer relationships to maintain sales volumes and margins in the current market.
• Identify, develop, and execute new business as per company strategy to deliver sales targets.
• Sales of new products and multiproduct sales especially products where Clover Hill has unique selling points.
• Report to the manager via call reports, weekly work plans and monthly territory analysis – such reports should include all new leads and new business.
• Monitor competition by gathering current marketplace information and report opportunities.
• Regular monitoring of sales volumes against past trends and budgets and gap analysis for same
• Price products as per company margin policy and communicate with customers on same
• Maintain price books for customers
• Coordinate and manage the diaries of the technical bakers in your area
• Liaise with credit control
• Management of expenses and proper upkeep of company car.

Sales Support Position Available

The successful candidate will support the Commercial Manager, in managing and servicing the requirements of Key Customer Accounts, along with supporting all sales personnel in the business

Key Responsibilities:

• Updating and maintaining Key Customer Cost Files for Instore Finished Products.
• Managing the business’ Price Book to ensure alignment with Key Customer Price Files. 
• Supporting the Commercial Manger in the administrative set up of cost files to process price changes and formalise the communication of same. 
• Working with the NPD Department to ensure all products required for In Store finished products are reflected in the Finished Product Cost File.
• Following through with Product listings for Key Customer Groups which function aligns with Quality & Finance departments. 
• Communicating the listing of new products to the Sales and Technical Team.
• Customer engagement: Collaborate with business departments following up on the needs of key customers e.g., Engaging with NPD department to scope our customer briefs, follow up on samples and spec.
• Liaising with Suppliers in relation to planned customer visits, bespoke projects, and pricing requests.
• Co-ordinating product promotions with Customer Services, Sales and Technical Teams in a structured manner as well as sending e-mail campaigns to customers re promotions and seasonal brochures.
• Assisting with compiling and co-ordinating the written and visual content of product catalogues – including scheduling photography, collating images and liaising with printers and designers to ensure timely publication and distribution.
• Assisting the sales team with monitoring of their customer accounts.
• Managing the on-line presence of the company as well as addressing any queries received on-line and through social media.

Key skill requirement

• Professional with clear verbal & written skills to communicate effectively with key accounts
• A team player with the ability to collaborate with internal departments to benefit customers.
• Organisational ability required for the coordination & planning of activities for complex accounts
• Strong business acumen 
• Analytical skill to support a variety of customers
• Proficient skills in Microsoft Office Suite (Office, Excel & PowerPoint)
• Flexible and adaptable to the changing requirements of a fast-paced business
• An interest in or knowledge of bakery/food ingredients would be advantageous but not essential.

Quality Manager Position Available

Responsibilities include the following:

Policies & Standards

• Establish and implement Food Safety & Quality policies & programs.
• Establish and implement Health & Safety policies and programs.
• Set standards for quality, food safety, regulatory and ensure compliance to relevant standards.
• Ensure manufacturing processes meet require standards.
• Work with purchasing staff to establish quality requirements from external suppliers.
• Sample & test product according to company policies.
• Manage the Health & Safety Function.
• Manage the Training matrix.

Quality Management System

• Develop and implement a Quality Management System (QMS) including procedures standards and specifications.
• Set & review annual quality and health & safety objectives in co-operation with senior management.
• Risk assessments to be carried out when required.
• Ensure all staff are familiar with the relevant requirements.
• Communicate quality system gaps to senior management.
• Establish & maintain a documentation process and control procedures for updating, reviewing and approving document changes.
• Work with external assessment bodies on quality accreditation.
• Ensure site quality audit readiness, lead internal and participate in external audits.  Manage close out of non-conformances.
• Integrate all new ingredients to the quality system and ensure compliance.
• Ensure calibration and maintenance for all critical equipment.
• Proactively manage issues & work with site to identify & implement sustainable solutions.
• Escalate critical issues to senior management as required.
• Internal auditing of the QMS and Food Safety System (including traceability, quarantine stock etc.)
• Ensure in all our interactions with customers we are seen as a quality company.

Supplier Quality

• Develop, implement and maintain a Supplier Quality program.
• Work with procurement to ensure the supplier base meets the quality requirements.
• Execute quality audits of suppliers & issue non-conformance reports.

Training

• Promote awareness of customer quality requirements throughout the organization.

Clover Hill Food Ingredients Ltd are currently seeking experienced persons to join our growing team based in our expanding production facility in Millstreet, Co. Cork.

GENERAL OPERATIVE – Full-Time Position Available

Responsibilities include the following:

• Measuring, grading, and feeding batches of raw materials into production machinery.
• Operating, tending, and cleaning machines as well as assembling the finished product for storage.
• Loading and unloading items from machines, boxes, production lines, pallets etc.
• Packing finished stock and labelling accordingly.
• Ensuring conformance to specifications.
• Completing required product checks and recording data.
• Reporting equipment faults/product issues to the Production Manager / Quality Manager or Supervisor.
• Ensuring compliance with organisational procedures and legislation.
• Ensuring awareness and compliance with all Health and Safety procedures and work practices.
• Maintaining the work area in a clean and tidy manner, free of obstructions. This extends to storage and WIP areas.

Full on the job training will be provided.

Essential Criteria:

• Highly responsible and  reliable
• Ability to work cohesively as part of a team
• Manual handling cert (desirable but not essential).

Please email your C.V to hr@cloverhill.ie or post it to HR, Clover Hill Food Ingredients, Mount Leader Industrial Estate, Millstreet, Co. Cork P51 E8PY.

WAREHOUSE OPERATIVE – Full-Time Position Available 

Responsibilities include the following:

• Move, pick, and load all food types and non-food products for customer orders.
• Ensure stock is received, stored, packed, and transported according to the highest standards.
• Work in both ambient and temperature-controlled environments.
• Keep the warehouse clear and ensure any potential hazards are dealt with quickly and efficiently.
• Maintain the flow of goods in and out of our warehouse.
• Always maintain strict food safety and health and safety standards.  
• Stock control of individual racks.
• Ability to follow SOPS.
• Warehouse cleaning to adhere to BRC quality standards.

Essential Criteria

• Forklift / Counterbalance Licence (desirable but not essential).
• Power Pallet Truck Certification (desirable but not essential).
• Manual handling cert (desirable but not essential).

Please email your C.V to hr@cloverhill.ie or post it to HR, Clover Hill Food Ingredients, Mount Leader Industrial Estate, Millstreet, Co. Cork P51 E8PY.