1. Your Privacy Matters
At Clover Hill, protecting your personal information is a top priority. We employ secure, encrypted connections to ensure a safe shopping experience.
2. Personal Information Collection
- We collect personal details you voluntarily provide—such as name, email, contact number, and payment information—solely for the purpose for which they were submitted (e.g., processing orders).
- Automatically, while you browse our website, we may log non-identifiable data such as your IP address, session duration, pages viewed, and software used. This is used only for internal web analytics—improving site functionality and user experience.
3. Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
- To process and deliver your orders (performance of a contract).
- To communicate with you about your purchases (performance of a contract / legitimate interest).
- To improve our website and services (legitimate interest in analytics and performance).
- To comply with legal obligations (tax, accounting, fraud prevention).
- To send you marketing communications, where you have given consent (consent / legitimate interest).
4. Sharing Personal Data
We do not sell or trade your personal data. Your information may be shared only with following third parties which are committed to data security and GDPR compliance:
- Payment service providers (for secure processing of transactions).
- Delivery/courier service providers (to fulfil orders).
- Email or SMS marketing platforms (if you sign up).
- CCTV footage may be shared with law enforcement if required.
- Accountants or legal advisors (if required by law).
- IT Providers (with Data Processing Agreement).
- Gardai or authorities (if legally required).
5. Cookies Usage
- We utilise cookies to enhance your online shopping experience.
- Strictly necessary cookies ensure basic site operations and must be enabled for purchases to proceed.
- Performance cookies record anonymous browsing information to help us optimise site performance.
- Functionality cookies remember your preferences like language or display settings.
- Advertising cookies (e.g. from Google) help us evaluate the effectiveness of promotions; these do not store personal identifiers.
- Disabling third-party cookies may affect advertising relevance, and disabling all cookies may prevent checkout functionality.
6. Data Retention & Security
Your data is retained up to 7 years from last activity and CCTV footage for 30 days unless needed for investigation.
7. Your Rights (under GDPR)
As an individual in the EU/EEA, you have the right to:
- Access your personal data.
- Correct inaccurate or incomplete data.
- Request erasure of your data (“right to be forgotten”).
- Object to processing, including direct marketing.
- Data portability (receive your data in a structured, commonly used format).
- Withdraw consent at any time (where processing is based on consent).
8. Marketing Communication
Once you have created an account with us, you will receive our latest updates in brochures and important and relevant information about our products.
9. Contact Information
If you have questions or concerns about your privacy or our practices, please reach out to us at:
